This got me thinking about my business, we have a fantastic 5 star rating on Facebook that has built up over time because we have strict procedures that my team follow religiously, my belief is you cannot cut corners if you want the best outcome for not just your customer but for your business and staff too. Let’s face it, no business wants to deal with unhappy customers, as I have a duty of care for my team, we analyse everything that has gone wrong in the past and ask ourselves “how can we do this better?” and go above and beyond to make it work.
Now, I'm not saying we are perfect! That is unachievable in my opinion, especially when we are relying on third party companies to not only deliver our hampers, but our suppliers to deliver the goodies that they have promised, and let me tell you … that it not an easy job managing them all. So, like Samsung, all businesses can go through issues, but it’s the way it’s handled that is more important.