The Complete Basketcase delivers beautiful gift arrangements all over Australia. We are a privately owned and operated company, our team focus on old fashioned customer service and use only the highest quality products, with a focus on Australian produce. Kerry Mitchell and the team would be happy to fulfill your order and create a lasting impression on your recipients.
Our contact details for our office:
Melbourne VIC: 71 Bakehouse Road, Kensington VIC 3031, Phone:+ 61 3 9329 1933
Moochee Pty Ltd The Trustee for Gooch Family Trust Trading as The Complete Basketcase, ABN 90 791 839 031
Trading Hours: Whilst we are an online store, please note that we have regular office hours 9:00am – 4:30pm Monday – Friday. This means that orders placed on our online store will be received and handled by our office staff during those hours. Please ensure that you include a contact number during those hours just in case we need to contact you regarding your gift delivery.
Expected code of conduct.
The Complete Basketcase aims to provide a working environment for all their employees that is safe, professional and friendly. The Basketcase has, over the past 18 years, developed a code of behaviour that reflects our core values of support, respect, kindness and integrity.
The Basketcase requests that all customers follow our guidelines when communicating with our team members:
- When communicating with our team members either by telephone or via live chat that they treat us with dignity, courtesy and respect.
- be sensitive and understanding to our team that are here to help and support you with your order.
- not display rude, aggressive, argumentative or offensive behaviour when communicating with our team, at our office or on social media
Shipping / Delivery – Please check the delivery information page for Delivery Time frames by State. If something is not clear to you our friendly team is here to help you on 1300 733 933 or click on the online chat button in the bottom left hand corner for assistance during business hours.
Delivery will be calculated when you place your order. Alternatively, please call 1300 733 933 or Intl +61 3 93291933 and we would be happy to process your order.
All orders placed by 1.00pm AEST will be shipped that day(*). If you choose the VIP option for Melbourne Metro your order will arrive the same day, if you are unsure of the delivery time frames for the area you have chosen to deliver to, please contact our customer service team on 1300733933 or via the online chat during our office hours.
(*) Excluding Christmas orders – see below.
* Special instructions are welcome and specific dates that you would like your gift to be delivered can be accommodated within courier guidelines and delivery outside of weekends.
* Please note orders placed online during Saturday, Sunday or public holidays will be shipped the next business working day.
Courier companies have their own guidelines and parameters and we must abide by the information they give us. Occasionally a destination may not be within the courier’s delivery zone or could be a different price than normal. This usually applies to country areas, and you will be notified if there is additional cost.
NB: we cannot guarantee delivery times on the day of delivery
Payment terms: All orders are to be paid with either credit card Visa/Mastercard or American Express and Afterpay or direct deposit into our bank account. If you are paying us via direct deposit your gift will be sent once the funds have cleared in our bank account.
Incorrect Information: Please check carefully the order information you enter on the order form. Incorrect information can lead to your order being delayed or if your gift is returned and needs to be re-directed or re-delivered, you will incur additional delivery fees. If you have given the incorrect information and you have asked our team to leave at the door, we will not be able to recover the item and a new order will need to be placed incurring full replacement costs.
A note for our customers ordering from overseas: Australia is a very large country. If you’re not sure how long a gift will take or which category it falls into for delivery please contact our customer service: email@example.com to give you assistance.
Christmas is a very busy period. The normal time frames do NOT apply. Please allow 3-4 BUSINESS days for shipping of orders placed on the site. You must then allow delivery times on top of this. Please see our Delivery Terms below.
Our team is handling 10 times the amount of gifts so you’re early ordering and patience is greatly appreciated, as we are working around the clock.
The Complete Basketcase is not responsible for the gift delivery. We use reputable contract couriers, Startrack/Australia Post and direct courier companies. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as theft or damage or a parcel not arriving at a certain time/date or place.
For any deliveries to hospitals outside of Melbourne same day delivery service will NOT be delivered to the patients rooms, these couriers do not walk through hospitals to deliver to patients, instead they are dropping at receptions or loading docks.
Specific Delivery Dates & Times
Specific dates that you would like a gift to be delivered can normally be accommodated, however please choose appropriate freight option and please note delivery time frames.
PLEASE NOTE DELIVERY TIMES ARE NOT GUARANTEED, if you need something delivered by a certain time, we will try and help, however, we are not responsible for any delays as the couriers will estimate delivery between 8.30am to 6.00pm only. ***If you are ordering a VIP delivery, it is NOT delivered before 1pm! 1PM is our cut off not the delivery time.***
There is no Saturday, Sunday/or Public Holiday delivery anywhere in Australia.
All items advertised on The Complete Basketcase website are in stock unless otherwise stated. This option is taken to keep the dispatch and delivery within the due time to recipients.
Fruit Gifts: Fruit is purchased fresh each day and gifts are made to order. Fruit choices are made by the discretion of the team and take into consideration season, quality of fruit etc and therefore fruit selections can change on a daily basis. If you require specific fruit, please contact our customer service team.
Bulk Orders: This facility is available to customers who have more than 8 orders to be delivered to various addresses, it is an online order form that you fill in, once filled in and submitted you will get a invoice for the gift baskets, our team will contact you regarding payment prior to shipping the gifts. Once you have paid, all gift baskets will be shipping out and you will be notified of the tracking numbers, however, we will track all your gifts and advise once delivered.
Quality and Availability
The Complete Basketcase Group only use quality products, we also reserve the right to substitute products that may be unavailable or out of stock, but guarantees the replacement item will be to equal or greater value than the original item.
The Complete Basketcase Group is not responsible for the gift delivery. The Complete Basketcase uses reputable contract couriers Home Delivery Service, StarTrack, Xpress and Australia Post. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as theft or damage or a parcel not arriving at a certain time or place.
Click here to go to our Refunds and returns policy.
Liquor must be delivered to a person aged 18 or over. The licensee will ensure delivery arrangements are made, including requiring evidence of age where appropriate. IF YOU ARE SENDING ALCOHOL TO AN ADDRESS THAT OUR COURIERS CANNOT LEAVE AT THE DOOR, YOUR RECIPIENT WILL RECEIVE A CALLING CARD TO PICK UP FROM THE POST OFFICE
The information contained on the website is provided by The Complete Basketcase in good faith. To the best of The Complete Basketcase’s knowledge, the information is accurate and current. However, The Complete Basketcase officers and employees do not make any representation or warranty as to the accuracy or completeness of the information.