I would just like to say a big thank you for the great service. I have ordered quite a few hampers off you. Now and it is always delivered promptly and My recipient has been happy. Whenever I have used someone else the hamper goes missing or 
Not delivered on time nor any confirmations. Thank you once again. Marja 

Thank you so much, your service was seamless, website easy to use and the recipient was thrilled with their gift, Kind regards Chez 🙂

I greatly appreciate all the care you have put into my order. I will definitely use your company for all my future gift needs to my family in Sydney. Thank you so much, Angelika

From Cassii : I’d just like to thank you for a smooth friendly transaction.  Item received and I’m very happy.  Great communication.

From Jen : Thank you so much for the great customer service, your team were amazing helping me get a special gift delivery to my friend who has been so very sick, she loved the gift! I am a very happy customer 🙂

Just wanted to give you a big thank you for your hamper service and its variety. I chose The Complete Basketcase purely because the products you offer were all my mum’s and grandma’s favourites. My grandma has had a bad run over the past couple of weeks with health and even this morning she had to go to emergency.  When both my mum and grandma came home from the hospital today, they arrived to your hamper and rang me crying with happiness as it came with perfect timing to cheer them both up for Mother’s Day.  I just wanted to say thank you for helping to bring that joy to them and please keep continuing what you do. Regards B

From Deb : Thanks very much for the basket and other items ordered.  My Mum absolutely loved it and commented how fantastic the contents and presentation were of her gift.  Great service and a great product, thanks again.

Hi Kerry, A massive thank you from here in England for making sure that the hamper was delivered before Christmas.  My nephew was delighted with the hamper and it made his Christmas. Thank you very much for calling them on your holiday, it was exceptional service.  I look forward to dealing with you in the future.
John Fields

Thank you very much!  I ordered a gorgeous hamper for my Mum and she just sent me a photo and is absolutely over the moon with it. Your team helped me make a couple of adjustments and the hamper turned out perfectly.  This is the 2nd time I have used your company and I will continue to do so….Many thanks 🙂

Mum was ecstatic with her basket of goodies! This is the best hamper I have ever sent. I will be recommending you to all my friends!
Thanks very much

Just wanted to let you know that I am thrilled with the basket I ordered and to say thank you for the great communication and follow up when I thought I had lost it. You provided awesome service and I’m more than happy to recommend you to others. Merry Christmas to your great team of workers 🙂

Kind regards
Morag Graham

We were recently sent a stunning gift hamper through The Basket Case, and were seriously impressed with the goods and service provided. The hamper itself was beautiful, an absolute delight overstuffed with goodies. The delivery was hassle-free, and the service was more than what a person could ever expect. The staff at The Basket Case were so wonderful and friendly to deal with, and we’re genuinely touched at the lengths they went to, to ensure that our delivery was perfect in every way. We’ll be looking for excuses to send hampers through them now. We would give them our highest recommendation.

D and K England

Delivery was perfect, the gift was fantastic and my family were very impressed, they thought the presentation of the gift was great.  So wonderful to be able to use a service I can trust, especially when I’m away from Australia over the holiday season.

Thank you very much, will be ordering from you again for sure.

In a word, BRILLIANT!!!!. Fantastic service and the hamper was amazing, excellent quality.  Will definately use you again at Christmas next year! And have been spreading the word! Thankyou.

Thanks so much for the wonderful Christmas gifts you created for our teams in the Brisbane, Sydney and Melbourne offices.  So wonderful to be able to rely on a business, to not only deliver great hampers for our staff but go above and beyond when it came to their customer service.

We had them delivered directly to their desks, and everyone was so happy with it.  Look forward to using The Complete Basketcase in the future.
Regards Joan,  Res International.

Good evening,

My name is Daniela Barlocci and I wanted to write in to provide feedback on the service provided by your Melbourne staff (I believe I spoke to Matilda but may have the name incorrect).

I contact your office with an urgent delivery and not only were the staff very helpful, the order was completed and delivered by mid that afternoon.  I received accurate information and was very appreciative of the service provided.

I wanted to thank the Melbourne staff and in particular the lady who I spoke to in providing such a professional service.  The recipient of the order was thrilled to receive the goods and advised they were packaged incredibly.  I would like to pass on my upmost thanks to the Melbourne staff and would happily recommend this service.

Many thanks,


Hi Guys

Recently I placed an order for my dad’s birthday, I needed something changed in it and you did that no problems. He was thrilled with his gift, didn’t want to open it at first because it was so nicely presented, but thankfully temptation got the better of him. Thanks again for your super speedy delivery service too. Will talk to you for Fathers Day.


Helen Hindmarsh
Nth Avoca NSW

Dear Kate.

I would like to take a moment to acknowledge Basketcase but more importantly your own personal service. I called your offices on Thursday evening as I was unsure of the way to manage the personalised goods into my basket. You were amazing,  you gave generously of your time, exuded confidence in your knowledge of the product & provided a level of comfort for me.

When the delivery time was altered I was informed immediately & your consideration of the fact that it was a significant birthday & that it really needed to have been delivered on (or before) Saturday to the recipient was very much appreciated.

Tonight my dear friend sent a text of thanks and sent a picture of the basket. They were totally delighted!! Kate, thank you. Your company must know that I will use their services again thanks to your personal attention. I would ask that you please forward this to the person in the company that would most appreciate to know that you are a great representative of their company.

Kind regards,

Donna Silvester

Company Manager, Silvester Motor Company, www.silvesters.co.nz

Many thanks…the gift was perfect and the delivery flawless. Best regards, Roger Kluge, Vice President – Manager DeWitt Stern Group, Inc.

We were very pleased with the hamper received. It was well presented, delivered on time and well received by the person it was provided to.

Angilee Grasso

Community Safety Officer, Community Safety, Brimbank City Council

Hi, Thank you for your email. I found your service excellent and the whole process very easy.  It was a last minute gift, and the ease was much appreciated,

Kind Regards,

Sally Baumber, Business Development Manager

Afternoon All, The service was great, the gift was delivered as per the time frame given and the recipient was thrilled with the chocolate and its taste. Cheers
Tessa Burgess,

CUSTOMER SERVICE REPRESENTATIVE, Supplies, Fuji Xerox Australia Pty Limited

Thank you for your very professional service. My brother and his wife were really thrilled to receive their lovely anniversary gift of champagne etc and they were most impressed with the presentation of the gift. I have been a recipient of Basket Case gifts myself and they are always a delight to receive.

Thank you, Sandra Chew.

Hi Kerry, Just like to thank you for the gift basket, our daughter thought it was very nice, Could you send me a catalogue of your products, as we would like to see other items that you have, Once again thank you.

From, Graham Lenane.

Hi Kerry, My patient was very impressed with his gift, thought it was fantastic. Thank you for a great product.


Good morning, The basket of goodies was delivered and received with extreme pleasure! Thank you.

Regards, Val Atkins NPA

I just wanted to let you know that the gift I organised through you was delivered promptly and was very well received. Thank you for organising this for me.

Regards, Sandhurst Club Ltd
Natasha Webb | Membership Services Manager

Excellent service. I will definitely be back.

David Marsh Senior Account Manager Great Southern Press

Thank you Jane for your help on Tuesday with my hamper order and getting it delivered that same day. And thanks to Petrina (Kerry’s sister) for the long ago recommendation of The Complete Basketcase.

Regards Megan Campbell

To whom it may concern, The Birthday Gift was very much appreciated. And your service was very professional.

Thanks & Kind Regards, Ann

Hi Kerry, Happy to give you feedback. The whole experience went really smoothly, I had left things a little late in the day to organise a gift from Sydney to Melbourne, so being able to both find a gift my friend would truly love, as well as get it there on time was terrific.
Thank you. I will happily use your site and service again.

Marian Murray

The gift bag was incredible, my mum loved it, Thanx!!!

The service was quick, you had a number of baskets to choose from, but not too much where you’re spending hours sifting through choice after choice. I accidently ordered two baskets; your team member Kylie called to confirm if I had made a mistake or not, which I had done. Kylie fixed the problem and I was grateful for that! My order arrived the following business day and I have hear back from the recipient that the basket was beautiful! J
Thanks again.

Kate Upton, Ray White

Very happy with the service as the basket was delivered to the right place in Bayswater Melbourne, and on time for Easter. We have found your service to be excellent and have now used it on 3 occasions in the last two months.

Regards Alan Kennedy

Hi There, Just a quick email to let you know that I have now used “The Complete Basketcase” on 2 occasions. Each time, I have been very impressed with the baskets that you have put together, and youir service as a whole. No complaints. The Easter Basket was absolutely fantastic.

Keep up the great work, MARIA.

We have recently purchased 2 Ultimate Baby Prams for two couples ( 1 Melbourne and 1 in Sydney) the appreciation from both was extremely positive. Our Melbourne couple who had their baby girl last week commented that the pressie was awesome and that the hospital staff also commented on how practical, beautiful and unique it was.

Our Sydney couple were speechless when they received the ‘pram’ and didn’t want to pull it apart. They have taken photos and are proudly showing it off to family and friends.

Thank you The Complete Basket Case for offering unique and beautiful hamper gifts to choose from. We will recommend you to other clients, family and friends. Also, your prompt delivery service is to be commended.


Christine Mc Allister
Aztec Products Pty Ltd, Mexican Liquor Imports Pty Ltd

Hi Kerry,

Very happy with the service. The birthday gift was delivered on the day requested and the birthday girl loved it. Great website and great customer service so thanks very much.
Kind regards

Michelle Giltrap

It was fantastic. Thankyou. I couldn’t see my mum on her birthday so it made me feel better and it made her day.


My daughter was thrilled with her basket and I was very impressed with the tracking information sent to me to ensure I knew the order was progressing

Thanks so much for helping make her day special
Regards Chereen