Respecting your privacy
The Complete Basketcase recognizes that your privacy is very important to you and that you have a right to control your personal information. We know that providing personal information is an act of trust and we take that seriously. Unless you give us explicit consent to act otherwise, the following policy will govern how we handle your personal information and safeguard your privacy. The Complete Basketcase is committed to protecting your personal information and giving you choice in who can use your personal information and how it can be used.

How we use the information we collect
When you visit our site, there are certain details we require from you to be able to provide our services. We need to know your name and email address. We also need to know your billing address, telephone number, and your credit card details.
We gather this information to allow us to process your order. The relevant information is then used to maximize the effectiveness of our services, and to increase the speed with which transactions are conducted.
The Complete Basketcase may from time to time use your personal or corporate information to send you direct marketing material by email or post.
We will not use or disclose any information about you without your consent, or access your communications on our websites, unless:

  • Required by law
  • We believe it necessary to provide you with a service which you have requested.
  • To implement our terms of use or
  • To protect the rights or property of The Complete Basketcase

Furthermore, under no circumstances will The Complete Basketcase sell or receive payments or services for disclosing customer’s personal information to any partner or external company.

By ordering online and confirming your acceptance of our terms and conditions, you declare that you are the person named on the credit card and have permission to use it. If we believe an order is fraudulent, we may release your details to the appropriate authorities.

The Complete Basketcase and its affiliates recognize the trust you place in us when you give us personal information. In order to deliver the service you have requested we may sometimes share your personal information with an affiliate or with a service partner (such as our couriers or mailing houses). We will not give any of your personal information to advertisers or any other organisation without your express consent.

Access of your personal information

If you set up an account on our secure system you will have a unique password that ONLY you will know and you are able to, at any time, update your account information yourself.  If you are having difficulty doing this, the employees of The Complete Basketcase are the only ones able to access this information and help you change it if need be, we will be asking security questions to ensure you are the correct account holder and we will not be able to confirm or convey any information over the phone.

Promotional email
If you are receiving promotional information about The Complete Basketcase and do not wish to receive this information any longer, you may remove your name from our list either by following the ‘unsubscribe’ link in our newsletter , or emailing us at info@thebasketcase.com.au and asking to be removed from our mailing list. Removal will be within 2 hours of your request.

Storage & security of your personal information
The Complete Basketcase will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by The Complete Basketcase. However, The Complete Basketcase will not be held responsible for events arising from unauthorised access to your personal information. You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on The Complete Basketcase website. Please notify us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.

We have in place various security procedures to safeguard your personal information, including secure server software for encryption of your credit card information, and digital server identity technology to ensure that your connection to The Complete Basketcase is secure. Firewalls are used to block unauthorized traffic to our servers.

What do if you have a problem or question
If The Complete Basketcase becomes aware of any ongoing concerns or problems with our site, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our privacy policy, or you have a problem or complaint, please contact us at info@thebasketcase.com.au.

Alterations to policy
From time to time, our policies will be reviewed and may be revised. The Complete Basketcase reserves the right to change its privacy policy at any time and notify you by posting an updated version of the policy on its website.

Privacy of children
It is important that any information provided or purchases made by children have the consent of parents or guardians.

Your consent
By submitting your information you consent to the use of that information as set out in this policy. We welcome your views about our web site and privacy policy. If you would like to contact us with any queries or comments please send an email to:info@thebasketcase.com.au