production

My Life as a Basketcase

Purchasing products from companies that care…

G’day gift givers, today I was listening to a media report on the issues Samsung 7 phone owners are having with the recall of their phones.  Just a brief catch up on the subject, Samsung 7 phones are bursting into flames when they get too hot.  This is a big issue, clearly, not only with the fact you have a phone that will explode, but you cannot take it on a plane.  Anyway, I used to own a Samsung, until I decided that it wasn’t for me and went back to an apple phone, my first thought was thank god I don’t have one of these phones, and then I thought any of these big businesses could have a faulty product that was out of their control, but not all businesses have the policies, procedures and the brand trust that they have built up over time that makes their companies able to deal with any adversity that made happen.

This got me thinking about my business, we have a fantastic  5 star rating on Facebook that has built up over time because we have strict procedures that my team follow religiously, my belief is you cannot cut corners if you want the best outcome for not just your customer but for your business and staff too.  Let’s face it, no business wants to deal with unhappy customers, as I have a duty of care for my team, we analyse everything that has gone wrong in the past and ask ourselves “how can we do this better?” and go above and beyond to make it work.

Now I not saying we are perfect! That is unachievable in my opinion, especially when we are relying on third party companies to not only deliver our hampers, but our suppliers to deliver the goodies that they have promised, and let me tell you … that it not an easy job managing them all.  So, like Samsung, all businesses can go through issues, but it’s the way it’s handled that is more important.

| Tagged , , ,
Leave a comment

Christmas gift hampers with Free Standard delivery.. Winning!

G’day gift givers, well I know you don’t want me to remind you about Christmas, however, I have just had a bit of heart attack when I saw how close December is.  We have now released our Christmas gift hamper brochure for 2016, we have free standard delivery for all of you that are organised go on now and pre book your hampers for friends, family or staff before we sell out (I am confident that will happen this year!)

So we have lollies, chocolates, wine, beer, chocolate, more wine….oh, did I mention we sell wine?! I am so excited about our Christmas gift hamper range this year, and with free delivery for you all we are all winning!

If you have many gifts to send out, make sure you use our corporate ordering system.  It is so easy to use, if you have three or more gifts to send out, this order form is great, all you do is enter in the recipients details, name, address, gift to send, message on the card and an approximate delivery date.  Then you need to enter in your billing details, and submit.  It will send you an invoice and if you spend over $850 it will give you discounts according on how much you spend… Winning! You can call us to pay with a credit card or you can pay us into our account, whatever suits you.

So don’t think “Oh I will do it closer to Christmas” do it now so it’s done and you can enjoy the silly season.

Download our Christmas gift hamper brochure here

| Tagged , , , , , , , ,
Leave a comment

Corporate Gift giving.. Free Delivery is a gift for you!

G’day gift givers, over the years I have had many a frazzled EA/PA on the phone when they are given the overwhelming task of sending out corporate gifts to clients. What gift do I send? How long will it take? What information do I need to give you?

If you need a corporate order, relax, breathe and call us to make it easier for you.  We have a simple and easy order form for any bulk orders you need.  We give Free Delivery for 3 or more gift deliveries, AND we have discounts available depending on the amount you spend… Doesn’t get better than that!

Well, guess what? It does get better, you will be sending high quality, professional gifts that will not just impress them, they will feel indulged and spoiled.  Our corporate customers know they can rely on us to meet all of their gift giving needs, every time!

| Tagged , , , ,
Leave a comment

Happy Birthday Hugs and Kisses XXOO

One of our biggest jobs is sending Hugs and Kisses to family and friends for their birthday.  Fellas, don’t be fooled when your better half tells you that she doesn’t really need a gift on the day #justsaying!

We all love being spoiled and made a fuss of on our Birthday, and this is what we are good at!  Even if you have left it too late to deliver on the day, we can call your recipient and let them know you are thinking of them and a special gift is on its way.

We have fruit, chocolate, wine and lollies, you are bound to find something perfect for that hard to buy for person.  If they are very fussy, you can create a gift from our “Create your own hamper” page so you are sure to know they will love the gift.

Delivery is free if you are happy for standard shipping times, if you need an Express Delivery and it is in Sydney or Melbourne metro, all you pay is $15.95 and we will deliver the same day if you order before our cut off at 1pm.

Remember, all they want is for you to remember them on their special day… Surprises are awesome!

Leave a comment

Delivering kindness & love to brighten their day!

Need to send a gift to someone special this week? although our team are always very busy delivering love and kindness to most parts of Australia we will be able to help you.  We have created all types of gifts for all occasions,  Birthdays, new born babies and Anniversaries. The ones I love are to the brave people that are fighting cancer, or the twins that are premmie and still in hospital and some kind person is sending a fruit gift basket to Mum and Dad to keep their strength up, or the friend that has just lost a loved one and our condolence gifts will help them through another day.

We have beautiful gifts and messages go out to those who have lost someone dear to them, it’s these kind gestures when you are feeling the lowest of low that really put a smile on your face, even if it is for a second.  Our team see the messages you write and I know I feel close to the situation and the recipient and feel, in some small way, I help that person have a better day.

We are sending out healthy gifts to those students going through final exams, Mum and Dad sending them love and support, reading the gift message you know how proud they are no matter what the result.

This week the biggest reason for receiving a gift was kindness, those wonderful people out there gave their time, their expertise, their homes and their love and support and of course resulted in a gorgeous gift from us!

 

| Tagged , , , , , , ,
Leave a comment

I Can’t Stop Drinking About You

Gift Baskets Levantine Hill Duo

I love this nice cold weather as it’s the perfect reason to cuddle up on the couch with a nice bottle of wine and of course a block of chocolate with that one special person.
When you are sending a gift, the biggest concern for most of our customers is “Is that a nice bottle of red wine?”  Remember that we have gift specialists that work tirelessly to ensure that the wines we have chosen are of the highest quality, this is done by our team most weekends!
Our house wine the Golden Ranges Shiraz is made in Swan Hill in Victoria and is a very tasty red that is a pleasure to quaff.  If you are happy to spend a little more for a higher quality Shiraz the Chalk Hill Luna is delicious and won a gold medal 2015 AWC Vienna International Wine Challenge.  The best red I have tried is the Alpha Crucis Shiraz 750ml 2012 from Chalk Hill Winery, truly delicious!
So remember that when you are ordering one of our wine gift hampers, trust that you will be sending a great red that your recipient will really enjoy.

| Tagged , , , , ,
Leave a comment

Busy spreading love and kindness

G’day gift givers, our team are all very busy spreading love and kindness to most parts of Australia.  Of course we have the gifts for Birthdays, new born babies and Anniversaries, but I love the ones that are to the brave people that are fighting cancer, or the twins that are premmie and still in hospital and some kind person is sending a fruit gift basket to Mum and Dad to keep their strength up.

We have beautiful gift hampers and messages go out to those who have lost someone dear to them, it’s these kind gestures when you are feeling the lowest of low that really put a smile on your face, even if it is for a second.  Our team see the messages you write and I know I feel close to the situation and the recipient and feel, in some small way, I help that person have a better day.

We are sending out healthy gifts to those students going through final exams, Mum and Dad sending them love and support, reading the gift message you know how proud they are no matter what the result.

This week the biggest reason for receiving a gift hamper was kindness, those wonderful people out there gave their time, their expertise, their homes and their love and support and of course resulted in a gorgeous gift from us!

Leave a comment

I Just Couldn’t Wait to Meet You By Kate Ritchie

New arrival to our Baby gift hamper range is the delightful new children’s book by Kate Ritchie.

Actor and radio personality Kate Ritchie has put together a gorgeous book while pregnant with Mae her daughter by penning letters to her unborn baby with the ideaa of reading them to her child when they were older.

These letters, together with illustrations by Hannah Sommerville produced a beautiful keep sake book that is a perfect gift for any new parents. I Just Couldn’t Wait to Meet You takes readers through the excitement of pregnancy from ultrasounds to choosing names and setting up the nursery.

Ritchie hopes the book “touches the hearts of expectant parents and excited relatives, and is shared with children to show them how loved they are.”

“The excitement and wonderful anticipation that filled my every moment were feelings I’d forgotten. I don’t think I’d felt anything close since my childhood days of waiting for Santa Claus,” Ritchie wrote in a letter promoting the book.

“It was a healthy mix of my heart aflutter and my tummy sick with nerves. Those feelings were the inspiration for my book.

“This story is about that incredibly special time of waiting for a precious baby and the uncharted journey that follows.”

This book will be a lovely addition to any of our Baby gift baskets 

 

Leave a comment

Baby boy Gift baskets

We have noticed that we have made more Boy Newborn baby gift baskets the last six weeks than girl baby gifts.  It is so strange how this happens, can anyone explain it?

We have had some very excited Grandma’s on the phone this week, ordering some gorgeous Baby Gifts for their new born grand kids.  A new grandma in Sydney decided on the Ten little fingers gift basket for her little grand baby, and it was a big hit she told me later.

This baby gift hamper is presented in a beautiful gift basket with a lid, a home wares storage box that the new Mum can use for clothes that have been gifted and are too big to wear just yet, keep sake toys from relatives and handy for storing baby towels and nappies in.

The gorgeous soft lamb in this baby gift basket is perfect toy for every child who loves to give a cuddle.

We have included some essential baby clothes for the new bub, soft large swaddle, bodysuit, bib, socks and singlet, and some handy soft washers to use at bath time.

A little keep sake book about what little girls or boys are made of, it contains lovely quotes about having a new life arrive.

We have also included some pampering products for the new baby, Gaia Organic wash to keep that newborn skin soft and Gaia Organic Massage oil that is formulated for a new baby’s skin.

The Baby gift basket also includes chocolates for Mum and Dad, if Mum is breastfeeding then Dad may have them all!

So if you want to send your congratulations and best wishes to the new born and, of course, to Mum and Dad, this gift will be a hit!

Leave a comment

Make your Loved ones Cry Happy Tears 😂

I had one of our customers send me wonderful feedback after Mother’s Day regarding her gift basket delivery, it’s these emails that just make all the hard work, stress and worry you go through as a business owner all worth it in the end. This is her experience:

Just wanted to give you a big thank you for your hamper service and its variety. I chose The Complete Basketcase purely because the products you offer were all my mum’s and grandma’s favourites. My grandma has had a bad run over the past couple of weeks with health and even this morning she had to go to emergency. When both my mum and grandma came home from the hospital today, they arrived to your hamper and rang me crying with happiness as it came with perfect timing to cheer them both up for Mother’s Day. I just wanted to say thank you for helping to bring that joy to them and please keep continuing what you do. Regards B

In this business I deal with human emotions every day. We all have occasions that can be celebratory which are exciting and fun, but it’s hard when the occasion make you sad because you are missing loved ones that live so far away, so you need to have a great company that can deliver a smile on your behalf and know they will do nothing but the best job!

Leave a comment

Show Mum Your Sweet Side This Mother’s Day

Make a lasting impression that will leave Mum thinking the best of you for an entire year by giving her a Mother’s Day gift basket full of sweet treats and luxurious gifts. The sweet treats, which can include everything from chocolates to cookies and jellies, will win Mum over and just might move you to the top of the list as favoured child!

Continue reading

Leave a comment

Pamper Mum This Mother’s Day

Think about the last time your Mum had a day off. Chances are you can only think of one day – Mother’s Day – in which your Mum truly had an entire day to herself.

Mother’s Day has always been a holiday where mothers all over Australia get to sit back, relax, and let everyone else in their family wait on them. This year why not make that one special day even more memorable by supplying Mum with everything she needs – from fine wines and chocolates to body washes and bubble baths – to pamper herself.

Continue reading

Leave a comment