User Support

The Complete Basketcase website is built using the latest Internet technologies. As such it requires modern browsers for optimum performance. The browser requirements are as follows:-

For PC:

  • IE 7 or later
  • Firefox 3.0 or later

For Mac:

  • Safari 4+
  • Firefox 3.0 or later

In addition you need to ensure that Javascript is enabled. To enable Javascript:


Internet Explorer Users

  • Depending on the version of your browser the JavaScript switch will normally be in the security settings.
  • To switch JavaScript on, first go to Tools/Internet Options and select the 'Security' tab.
  • With 'Internet' highlighted, click on the 'custom level' button. Scroll down to the 'Scripting' element and ensure that all the settings are set to 'enable'.
  • Depending on the version of your browser you may also have a 'Microsoft VM' element in the list.
  • Ensure that the settings are set to 'enable'.
  • Now select 'OK' and 'OK' again to close out of the tools menu.
  • Refresh your browser by holding down the 'CTRL' key and hitting 'F5'.
  • The JavaScript elements on the website should now operate correctly. 

NOTE: Some older browsers have the JavaScript settings in the 'Advanced' tab of the Tools/Options menu.


Mozilla Users

  • In Mozilla the JavaScript switch is located in the preferences.
  • To switch JavaScript on, first go to Edit/Preferences and select the 'Advanced' option from the 'Category' pane.
  • Next select the 'Scripts and Plugins' option and check that JavaScript is enabled.
  • Now select 'OK' to close out of the Preferences menu.
  • Refresh your browser by clicking the 'Reload' button in the main browser navigation.

If you still have problems please contact us info@thebasketcase.com.au

 

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